sherri W Xeg

Wrong product sent

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Wrong dam color very *** off. They won't give my money back...BS BS BS BS BS BS BS BS BS BS BS BS BS
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Loss:
$43

Preferred solution: Full refund

Resolved
Bette C Oav

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Verified Reviewer

Resolved: Terrible business practice

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I ordered the wrong color of one of their products so I immediately got on chat and asked them to change it. The bot told me that they couldn't change it because the order is in transit.

I said that couldn't be because it is a Sunday and I literally ordered it five minutes ago. It transferred me to a supposed "agent" and I stated my problem again. Again I got the boilder plate answer "We cannot change it or cancel it because it is now in transit.

But when you get it you can (takes 5-8 days) send it right back and it will take about 15 days to get your refund". Never use their site to order, use Amazon iinstead I will get it tomorrow.

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Preferred solution: Full refund

User's recommendation: Use Amazon to order any Westmore products. Or go to Dermablend, they basically have the same product.

terry l Wml

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Verified Reviewer

Never received item

Customer service line not reachable!!! Do not buy from Westmore!!! Customer service number is non reachable and without contact.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Not good

Landin Dju

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Verified Reviewer
| map-marker Port Charlotte, Florida

Need to know if you received my email

You had a wrong credit card # for me. Did you receive my email about that ??? Will not write a review until this is rectified due to you not giving me the credit you said I would not get.
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donna s Whm

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Verified Reviewer

Westmore under eye tube

i would like to stop the deliveries of the under eye cream. I cakes up under my eyes and doesn't last long. It's 39 dollars a tube and I am on auto delivery. Can you please help me and stop this all together for now? thank you Donna Servidio I'm not "pissed" what ever that means at the bottom of the page
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Cons:
  • Makeup stops working and has a white liquid line

Preferred solution: stop the auto delivery on the one product i had ordered

Lorrie J Dqt

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Verified Reviewer

60 second eye cream not as advertised. Leaves a cakey residue!!

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Updated by user Oct 23, 2023

Heard nothing

Updated by user Oct 17, 2023

Not sure

Original review Oct 16, 2023
Leaves a very cakey residue! Not at all attracted! Claims no residue...not true at all. Not happy with the eye cream
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Loss:
$28
Cons:
  • Leaves a cakey residue

Preferred solution: Full refund

User's recommendation: Don't buy this product

Anonymous
map-marker Port Charlotte, Florida

Co. has wrong cr. card #

Co. sent an email stating my credit card was expired. It was not my cr. card #.Due to this the co. said I was due a credit but could not authorize it because of this. I will gladly give them the correct card # & then I require my credit.
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Alysha D Aap

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Verified Reviewer

Do Not Support Westmore Beauty or McKenzie Westmore

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Do not support Westmore Beauty or the founder McKenzie Westmore. She is a narcissist who upholds racism and I have proof as I was her former social media manager on my pinned posts @OVOAlysha Twitter and Instagram.

Plus she buys her likes and followers and uses engagement groups to boost her comments and her going viral on Tiktok is a hit or miss because she has no niche and lacks consistency.

She just tries to go off the fact that she was a former actress with a famous family in makeup. I tried helping her I wrote captions, gave creative feedback, designed the look and did family history research for her Instagram page from November 2020 to February 2023.

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Loss:
$500
Pros:
  • It is a top quality makeup and great makeup history
Cons:
  • Founder upholds racism and is a true narcissist

Preferred solution: Apology

Rosalinda m Sib

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Verified Reviewer

Cancel .my auto ship

I don't want this product anymore keep on sending it back to back and charging me for product i did not order, please cancel as soonest possible thanks and cancel any future orders or subscription ,this product is not what I want it, it is very runny or loose, and also you keep on sending a lots of different colors
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Loss:
$145
Pros:
  • Over charging my account
Cons:
  • Poor product quality

Preferred solution: Full refund

User's recommendation: Please be careful when you order this product

Anonymous
map-marker Elk Grove, California

Difficult to cancel

FirThere should be an option if you made a purchase to cancel upon ordering since placed a double order. I know I made error but should be an option to place a cancel on order since I impulsively purchased two orders because I could find the applicator brush in my first order. Contacted customer service at the time your office open at 9am but they cant stop order. Well, I can always decline order but I was trying to save you the hassle.
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User's recommendation: Cross my finger this is worth the hassle

Ruth C Wip

I need a return receipt

I need to return this merchandise. It's the wrong color and I need the Mailing address to where I can return it. Please send me a Return receipt so I can mail it off
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Preferred solution: Please send me the bronze color I am a black woman. This is the wrong color it's for a white woman, thank you.

Laurianne G

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Verified Reviewer

This product doesn’t work for me. I just want to make sure I don’t receive any mor orders. Thank you

I want to cancel my subscription. ( I'm not sure I even had a subscription) This product is not working for me.
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User's recommendation: I have none

Anonymous
map-marker New Orleans, Louisiana

Check on a recent order placed

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I ordered a product that I have been using because Westmore sent me the wrong color, so I reordered the color I have been using for the past couple of years. I have not gotten anything about the status of that order when or if it has been shipped out. No email about this last ordered I placed recently and it was put on my credit card. I spoke directly with a person who placed the order for me and took my payment info.
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Anonymous
map-marker Saint Paul, Minnesota

I have a 10.46 balance to use on my order and I want to order a 3.5 of body make up in natural radiance. I want to order through Amazon but don’t know how to get my credit.

What I commented on reason for review .Again I have a 10 and some odd cense on your books for my next purchase. Cant ever connect with anyone. Would like to go through Amazon but dont know which way I get a better price. Natural radiance body make up. I have ordered from you at least three or four times.
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Glenda H Cia

Replacement

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Westmore beauty took care of a replacement when I accidentally ordered the wrong shade of the body coverage perfector. Customer service was efficient and quick.
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Cons:
  • Wish they had samples of their shades and products
Glenda H Cia

Replacement

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Westmore beauty took care of replacing the body coverage perfector when I ordered the wrong shade! Customer service was quick and efficient.
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Cons:
  • Wish they had samples of their shades and products

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